Get in Touch With Us
This page is for reaching the editorial team behind Best Sweeps Casinos. We research sweepstakes casinos and social casinos for US readers, with a particular focus on game return to player (RTP), coin mechanics and prize redemption. If you have spotted an error, want a platform reviewed, or need pointing toward the right support channel, email is the way in.
Email the editorial team
Write to us at [email protected]. A person reads every message. We aim to reply within two working days, and longer for anything that needs us to re-check an operator's official rules or published terms.
Two things make a reply faster: tell us which page or platform you are asking about, and paste the exact wording you are questioning. If your message concerns a redemption or an account balance, please do not send us screenshots containing your ID documents, full card numbers or account passwords. We do not need them and cannot act on them.
What we can help with — and what we cannot
We are an independent comparison publisher, not an operator. That line matters, because it decides whether your message gets a useful answer or a redirect.
| Email us about | Go to the operator instead |
|---|---|
| Factual corrections on any review or guide | Account verification (KYC) status and document uploads |
| Questions about how the sweepstakes model works | Missing Gold Coins or Sweeps Coins after a purchase |
| Requests for us to research a platform we have not covered | Redemption processing times and pending prize requests |
| Feedback on our ranking criteria or RTP coverage | Bonus eligibility disputes and playthrough questions |
| Partnership and advertising enquiries | Self-exclusion, deposit limits and account closure |
| Accessibility problems on greensofarlington.org | Anything involving your personal or payment data |
If you tell us an operator has not responded to you, we cannot force a resolution. What we can do is note the pattern in our research and reflect it in how we write about that platform.
How we make money, stated plainly
Some links on this site are commercial. If you sign up with a platform through us, we may earn a commission. That revenue does not buy a position in our rankings, and it does not stop us publishing a limitation. Editorial ratings on this site are ours, produced from desk research — they are not customer review scores and they are not the result of us depositing, playing or redeeming anything.
If you believe a commercial relationship has coloured something we wrote, say so in an email and point to the sentence. We will look at it and correct it if you are right.
The platforms readers ask about most
Most incoming mail names one of the sites we rank. Short notes on the three we hear about most often, so you know what we already know before you write.
Spinblitz
Spinblitz sits at the top of our list with a 10.0 editorial rating, largely because its slot-heavy library and jackpot mechanics are the sort of thing RTP-minded readers ask us to dig into. Its headline welcome offer is 100 Million Gold Coins with the BLITZ JACKPOT. Gold Coins are the play-for-fun currency: they have no prize value, and the jackpot framing attached to a Gold Coin bundle does not by itself mean a redeemable prize. Check the platform's official rules for which coin type applies, any promotional playthrough requirement and coin expiration dates before you judge the offer. Limitation: a very large Gold Coin headline can distract from the Sweeps Coins side of the account, which is the only currency that leads anywhere near a prize redemption.
Lone Star
Lone Star rates 9.9 and comes up in our inbox because its welcome package names both currencies — up to 500k GC and 105 Free SC — which makes the dual-currency model easier for a newcomer to see. Free SC is the part that matters for eventual prize redemption, subject to the operator's playthrough conditions, minimum redemption threshold and identity verification. Limitation: packages that combine two currencies usually attach different terms to each, so the "105 Free SC" figure is rarely available on day one in full — read the split before assuming.
Casino.Click
Casino.Click also rates 9.9, and readers tend to ask about it because the entry offer is small and specific rather than headline-grabbing: 150 extra coins and 10 free spins. Free spins are tied to named games, so the effective value depends entirely on which titles qualify and on that game's published RTP and volatility — a high-volatility slot will swing far harder over ten spins than a low-volatility one. Limitation: a modest opening offer gives you little cushion to explore the library, so this suits someone who intends to play regularly rather than sample once.
The rest of the list at a glance
- SplashCoins (9.7) — 200% welcome offer; percentage offers depend on what you put in, so the headline figure means nothing without the qualifying amount.
- Free Spins (9.5) — 950,000 GC + SC 75 + 20 free spins on Gorilla Slot; the spins are locked to one title.
- Lucky.me (9.4) — 40,000 GC and 40 free SC bundle; smaller Gold Coin float than most.
- Crown Coins (9.1) — 150% welcome bonus, again conditional on the qualifying purchase.
- Crash Duel (9.1) — 200,000 GC + 100 free SC; crash-style games report odds differently from slot RTP.
- Spree (9.0) — 25,000 GC welcome offer, Gold Coins only.
- Mr Goodwin (8.7) — 125,000 free coins on signup; confirm the coin type before treating it as prize-eligible.
All offers above are as published by the operators and were checked on Sep 24, 2026. Terms change often. If you find one of these out of date, that is exactly the kind of email we want.
Questions about coins, purchases and payouts
A large share of contact messages are really questions about how money moves on these platforms, so here is the short version before you write.
Taking part does not have to cost anything. Legitimate sweepstakes operators run a no-purchase-necessary route — usually daily free coin drops, login rewards, social promotions and a mail-in alternative method of entry set out in the official rules. Buying a coin package is optional; what you are buying is Gold Coins for entertainment play, with Sweeps Coins typically included as a promotional extra rather than sold.
Purchases in the US are commonly handled by debit card, ACH or online bank transfer, and some operators support e-wallets or digital payment services. Availability varies by operator and by state, and card issuers sometimes decline these transactions regardless of what the platform accepts. Prize redemptions run the other way and are slower: expect identity verification first, a minimum Sweeps Coin threshold, a cap on how much can be redeemed per day or week, and processing that takes longer than a purchase clears. Some operators also offer gift card redemption alongside cash prizes.
Redeemed prizes may be taxable under federal and state rules. Keep your own records. We are not tax advisers and cannot tell you what you owe.
Where RTP fits in what we cover
Because this site leads on game return to player, readers often write asking us to confirm an RTP figure. What we can tell you: RTP is a long-run theoretical percentage published by the game studio, it does not predict a session, and it is sometimes configurable — the same slot title can run at different RTP settings on different platforms. Volatility sits alongside it and describes how the return arrives, in frequent small hits or rare large ones.
The libraries on these platforms generally break into the same categories: slots including progressive jackpot titles, table-style games such as blackjack, roulette and video poker, live dealer rooms where offered, and instant or crash-style games. RTP is published most consistently for slots, less so elsewhere. We will never tell you a platform has the "highest RTP" as a blanket claim, because the figure belongs to individual games, not to a brand. Ask us about a specific title and we will tell you what we could and could not verify.
Several of these operators also run adjacent products under the same brand or parent — social poker rooms, sportsbook-style prediction or pick'em games, and standalone mobile apps with their own promotions. These sit under different rules from the casino-style lobby, sometimes with different eligible states and different coin handling. If you are contacting us about one of those, say which product you mean.
Legal standing, state availability and age
Sweepstakes casinos operate under a promotional sweepstakes model, not as licensed real-money online casinos. The legal framework, licensing and consumer protections are different, even though the games look familiar. Availability varies by state: some states permit most operators, others have passed laws or taken enforcement action against them, and operators themselves exclude states where they judge the risk too high. Laws in this area change frequently.
Minimum age is usually 18, though some operators require 21 either everywhere or in particular states. Accounts are subject to geolocation checks, and identity verification is standard before any prize redemption. We cannot tell you whether a specific platform is lawful for you personally — that depends on your state and the operator's own terms. Check both, and take proper advice if you need certainty. If your question is about playing from outside the US, our guide to casinos outside the GamStop scheme covers a different market entirely and is not a workaround for US state restrictions.
Responsible play and urgent concerns
If your message is about your own play or someone else's, mark it clearly and we will reply with resources rather than a standard answer. Most operators offer deposit or purchase limits, cooling-off periods and self-exclusion in their account settings, and blocking software can restrict access at device level. Free, confidential help is available in the US through the National Council on Problem Gambling helpline and through Gamblers Anonymous. Please use those directly if you need support now — we are a publisher and cannot provide counselling.
Corrections, complaints and how we handle them
- Email [email protected] with the page URL and the specific claim you are disputing.
- We check it against the operator's current official rules, terms and published offer pages.
- If we got it wrong, we amend the page and update the fact-check date.
- If we stand by it, we reply explaining what we verified and where.
Complaints about an operator's conduct follow a different route. Raise it with the platform's own support first and keep the ticket reference; if it goes unresolved, tell us what happened. We log those and weigh them when we revisit a review.
Before you send
If your question is about a balance, a pending redemption or your identity documents, the operator can answer it and we cannot. If it is about whether our page is accurate, whether an offer's conditions are as stated, or how any of this actually works, write to us — that is the job. Reader corrections are one of the few reliable ways a comparison site stays honest, and we would rather hear an awkward one than publish a wrong one.